Shipping + Returns

 

Shipping
All earrings are made to order with my own two hands 😊Items will be shipped within 5 business days via USPS and you will be provided with a tracking number.

Please allow 2-4 business days for delivery once your order is shipped. If you need rush shipping, please contact me directly.

Brooke Creative Co. is not responsible for lost or stolen items that are marked as delivered.

Returns + Exchanges
I gladly accept cancellations and exchanges. Request a cancellation within 24 hours of purchase.

For exchanges, contact me within: 7 days of delivery.

Ship items back within: 15 days of delivery

Conditions of Exchange
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Repairs
Although all jewelry is crafted for durability and longevity, occasionally repairs are necessary. I am happy to provide repairs for free within 30 days of receipt and for a small fee after the 30 day period. Please email me with a note explaining what needs to be repaired.

Copyright
All designs, photographs, images, graphics and content on this website are property of Brooke Creative Co. / Brooke Matthews and may not be used, copied, reproduced, adapted or distributed without written permission. Intellectual property of Brooke Matthews Β©2019